English - customer service

Information regarding the Corona Virus.

Due to the current public health situation, it may be difficult to reach us at any of our emergency numbers. Firstly, please read the information below before you call us due to the high amount of calls at the moment, to see if you find answers on your questions or wonderings.


In light of the extensive spread of the virus and the rapidly changing and uncertain situation, the Ministry for Foreign Affairs advises against non-essential travel to all countries. Due to the fact of the non-essential travel recommendation it is understandable there is a lot of questions about what our travel insurance covers.

  • Cancellation protection – if you have to cancel your trip due to illness or accident, the insurance will provide compensation for the costs that you are unable to recoup from air carriers and/or tour operators.
  • The insurance policy does not reimburse if you cancel your trip due to the advisement against non-essential travel from the Ministry for Foreign affairs, doctor’s certificate because of belonging in a risk group or if you cancel the trip because of concerns about infection.
Frequently asked questions

We have compiled some of the most frequently asked questions below, along with some useful information.

The insurance policy applies for the first 45 days of each private journey (not business trips). It is possible to receive reimbursement for medical care expenses if you fall ill or having an accident during the trip even if the Ministry for Foreign Affairs advises against non-essential travel to all countries. Only the civil protection has a limitation if you choose to travel abroad after the advisement of the Ministry for Foreign Affairs.

If I am in an area with coronavirus infections

If you are in an area where the infection is prevalent and want to interrupt your trip and go home, we advise you to first contact the tour operator or air carrier, so they can provide you with help and/or reimbursement for an airplane ticket home or to a securer location.

Our civil protection covers necessary expenses due to the situation, up to 10 000 SEK per person to provide help to get the possibility to come back to Sweden or to a safer place in comparison to where you are at the moment. You must show a proof of not being helped by the air carrier or tour operator. We do not have any possibilities to arrange other alternatives other than medically necessary.

An acute region is a country or region that has been put on quarantine and have a high risk of contamination.

If you are quarantined/in a country with closed boarders

The travel protection does not have any protection that covers any reasonable additional costs if you have been put in quarantine or are not able to leave the country if you are not sick or injured.

If you are in a situation of acute illness or accident during your abroad visit you should contact SOS International on +46-8 13 60 60.

We ask you to not contact SOS international if it’s not related to any medical question or emergency. This is due to the fact that they are under high pressure because of the current situation.

If you want to cancel a planned trip?

When the Ministry for Foreign Affairs is advising from any non-essential travels to all countries, you must first get in touch with your air carrier or tour operator to find out the possibilities of cancelling/rebooking the trip.

The cancellation protection (Resklar) in our insurance policy is only valid if you have to cancel your trip due to illness or accident.

The insurance policy does not reimburse if you cancel your trip due to the advisement against non-essential travel from the Ministry for Foreign affairs or a doctor’s certificate because of belonging a risk group.


This is Folksam

Folksam is customer-owned. This means that you are the owner of Folksam along with our other customers. The profit is used to make it even better to be one of our customers. We provide security for everything you care about – in all stages of life.

Today, one out of two Swedes is insured by Folksam. Our vision is for people to feel secure in a sustainable world. We therefore have an active environmental policy, unique road safety research and we work vigilantly to invest capital in a responsible manner.

A wide range of insurance

We offer all categories of insurance, including home, child, car, pet and boat insurance, as well as health, life and accident insurance, in addition to many different forms of savings.

It is important for us at Folksam that all our customers have access to our entire range on offer. The foundation for this is that we can talk to each other. You can therefore direct your inquiries to Folksam's multilingual customer service. In your own language, we recommend products and services to suit you and your family. We believe diversity is important. We therefore offer different types of savings that are suitable for everyone, regardless of ethnic background or religious affiliation.

We can help you in 18 different languages

Folksam is unique; we are the only insurance company in the industry that offers insurance services in 18 different languages . Each language has its own phone number and contact persons that you can call 365 days a year, 24 hours a day.

We look forward to you contacting us so that we may review you and your family's total security needs.

Feel free to contact us in your own language!

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